Support
Questions or problems? Email support@pacefield.app.
Common questions
How does my plan adapt?
When a new week starts, the app looks at how your last week went: how many sessions you completed and how hard the key sessions felt. Pain logs and benchmark results change your plan straight away. You'll see what changed, in plain English, in your weekly check-in.
Where does my finish time come from?
It's an estimate built from your 5K time, your confidence at each station, your division and, once you log them, your benchmark results. It's always shown as a range and labeled “estimate”, because it's not a guarantee.
I changed my race date. What happens to my plan?
Your plan is rebuilt from this week, and everything you've logged is kept. You can change any answer in Settings › Profile & race.
How do I restore my subscription on a new iPhone?
Settings › Subscription › Restore purchases, signed in with the same Apple Account.
How do I cancel?
On your iPhone, open Settings › your name › Subscriptions, choose Pacefield, and tap Cancel Subscription. You can also open it from the app: Settings › Subscription › Manage subscription. Cancel at least 24 hours before a free trial or billing period ends to avoid the next charge; you keep access until the end of the current period. Deleting the app doesn't cancel your subscription.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com. In the EU and UK you can also withdraw from a purchase within 14 days through Apple.
Is my data backed up?
Your plan and logs are stored only on your iPhone. They're included in your iCloud or computer backups if you use them, and deleting the app deletes them from your iPhone.
Can I use Pacefield with an injury or medical condition?
Pacefield isn't a rehab program and doesn't treat injuries. It's a training tool, not medical advice. If you have pain, an injury or a medical condition, talk to a doctor or physiotherapist before training. In onboarding you can ask for a more conservative plan, and logging pain makes the next week lighter. Loads and paces are suggestions: scale them to your ability.